Withdrawal Process Update & Re-submission Required
Hello, this is the SNKRZ team.
We want to inform you of an important update regarding withdrawal (export) requests.
What Happened
Due to a technical issue with our email system, some withdrawal requests sent to our previous email address were not received. We sincerely apologize for the inconvenience.
The issue has now been fully resolved, and we are reaching out to ensure no requests are missed.
What You Need to Do
If you previously submitted a withdrawal request, please re-submit your request to our new email address below. Unfortunately, we cannot guarantee that your original request was received.
All withdrawal requests — both new and re-submissions — should be sent to:
Please include the following in your email:
- Your SNKRZ account email address
- Destination wallet address
- Asset type and amount you wish to withdraw
Requests will be processed in order, and you will be notified by email upon completion.
For questions, please contact support@thesnkrz.app.
Thank you for your understanding.
SNKRZ Team