Support

Withdraw by email

In-app export is closed. We take withdrawal requests by hand atsupport@thesnkrz.app until. Nothing you type here is stored on this site — the button only opens a prefilled mail draft.

What to include

Tokens and NFTs are covered.

  1. Account emailthe email you use to sign in to snkrz
  2. Receiving wallet address0x… (the address that will receive the assets)
  3. Asset type & amounte.g. SNKRZ token, amount

Send the request

Subject and body are filled in. Add your details in the blanks, then send.

Open mail draft to support@thesnkrz.app

What happens next

  1. 1. Email us

    Use the button below. The subject and body are prefilled — fill in the three blanks and send.

  2. 2. We review in order

    A person checks the account, balance, and wallet address. Typical turnaround is several business days; busy periods take longer.

  3. 3. Assets move, then we confirm

    When the transfer is done we reply on the same thread with a short confirmation. Keep that email for your records.

Common blockers

How do I check my balance in the app?
Open the snkrz app and sign in with your account email. Your balance is on the main wallet / assets screen. If the app still opens, the balance you see there is what we use for the request.
What wallet address format should I use?
Send a standard EVM address that starts with 0x and is 42 characters long. Double-check every character — assets sent to a wrong address cannot be recovered.
What if I get no reply?
We handle requests in order by hand. If you hear nothing after about 10 business days, reply to your original email (same thread) so we can find it. Do not open a second request with a different wallet unless we ask.
I no longer have access to my account email
Write from any mailbox you control and explain the situation. Include any proof you still have (old screenshots, transaction history, approximate signup date). Recovery is manual and not guaranteed — we need enough to match the account safely.